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Profissional
R$146,00 |
Elite
R$183,00 |
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| Ticket | ||
| Ticket management | ||
| Knowledge base | ||
| Open ticket by email. | ||
| Follow customer | ||
| Multi-ticket updates in list view at once. | ||
| Follow ticket | ||
| Advanced dashboard | ||
| Workflow | ||
| VoIP Integration | ||
| Time and activity report | ||
| Ticket scheduling | ||
| Password management | ||
| Task management | ||
| Service catalog | ||
| Satisfaction survey | ||
| Ticket check | ||
| Customer portal | ||
| Branding (white label) | ||
| Real-time ticket tracking for customers | ||
| Open tickets | ||
| Chat | ||
| Have real-time contact with your customers | ||
| Chat settings | ||
| Chat history | ||
| Satisfaction survey | ||
| API | ||
| Access to Milvus API | ||
| Mobile app | ||
| Milvus app for iOS and Android | ||
| Opening tickets | ||
| Closing tickets by voice | ||
| Digital signature (services orders) | ||
| Sending service to customer's email | ||
| GPS tracking | ||
| Billing management | ||
| Billing by hours | ||
| Billing by number of tickets | ||
| Billing by number of devices | ||
| Billing by service catalog | ||
| Reports | ||
| Generate reports using filters | ||
| Customize your reports with your brand | ||
| SLA | ||
| Default SLA | ||
| SLA per customer | ||
| SLA dashboard | ||
| Triggers | ||
| ITIL | ||
| Adherent to ITIL best practices | ||
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| Device inventory | ||
| Remote access | ||
| Network topology | ||
| Network discover devices | ||
| Software and service blacklist | ||
| Software licensing management | ||
| Device profile | ||
| Script library | ||
| Monitoring | ||
| Antivirus monitoring | ||
| Event viewer monitoring | ||
| CPU usage monitoring | ||
| Memory monitoring | ||
| Temperature monitoring | ||
| Disk monitoring with SMART | ||
| Service monitoring | ||
| Device vulnerability management | ||
| Removable media blocking | ||
| Software and service blacklist | ||
| Monitoring outdated operating system | ||
Scroll down to check all the advantages that Milvus can offer